Privacy Policy

Last updated: July 19, 2026

This Privacy Policy explains how Grovano Inc ("Grovano," "we," "us," or "our") collects, uses, stores, and protects personal information, including mobile phone numbers and SMS consent data, in connection with our website at grovano.com and our text messaging program.

Mobile information and text messaging consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Grovano Inc does not sell, rent, lease, or trade mobile phone numbers, SMS opt-in data, or consent records to any third party, lead generator, data broker, or affiliate under any circumstances.

Information we collect

Contact information you provide directly, including your name, mobile phone number, and email address.
Property information you provide, such as a property address, condition, timeline, asking price, or the buying criteria you are searching against.
SMS consent records, including the date, time, method, and source of your opt-in, the exact consent language you agreed to, and any subsequent opt-out request.
Message content and metadata from text conversations between you and our team, including delivery status and timestamps.
Basic website data such as pages viewed and referring links, used only to keep the site working and secure.

How we collect mobile phone numbers

We collect mobile phone numbers only from people who provide them to us directly, in writing, through one of the following:

Submitting the form at grovano.com/messaging/signup. That page presents two separate consent checkboxes, both unchecked by default: one for transaction updates about your own deal, and one for marketing property and deal alerts. Checking one does not check the other.
Texting our business number first to start a conversation, or replying START, YES, or SUBSCRIBE.

We keep consent for transaction updates and consent for marketing messages as separate records, and we do not treat one as permission for the other. We do not accept verbal consent for marketing messages.

We never purchase, rent, import, or otherwise acquire phone numbers from lead lists, data brokers, or any third-party source.

How we use your information

To confirm and follow up on a cash offer request, and to send cash offer details.
To ask and answer questions about a specific property.
To schedule and confirm walkthroughs, inspections, and showings.
To send closing coordination and transaction status updates.
To send investment property and deal alerts, price updates, and showing coordination to buyers who asked for them and told us their criteria.
To respond when you reply to one of our messages. All of our conversations are two-way.
To meet legal, tax, real estate, and telecommunications recordkeeping obligations.

Message frequency, rates, and opting out

Message frequency varies based on your activity and the stage of your transaction. Message and data rates may apply. You can opt out at any time by replying STOP, OPTOUT, CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, or STOPALL to any message from us. You will receive a single confirmation that you have been unsubscribed, and we will send no further messages to that number unless you opt back in by replying START. For help, reply HELP or INFO, or contact us using the details below. Consent to receive text messages is never a condition of buying, selling, or receiving an offer from us.

Who we share information with

We share personal information only as needed to operate our business and complete real estate transactions, and only with parties bound to protect it:

Service providers and subcontractors that operate on our behalf, such as our SMS provider, CRM, email provider, and website host. These providers may process your information only to deliver services to us and may not use it for their own marketing.
Transaction participants such as title companies, escrow agents, lenders, inspectors, and attorneys, only when necessary to complete a transaction you are a party to.
Legal and safety disclosures when required by law, subpoena, or court order, or to protect our legal rights.

As stated above, mobile phone numbers and SMS opt-in and consent data are excluded from all sharing other than the support-service subcontractors needed to deliver the messages themselves. That data is never shared for marketing or promotional purposes.

Data retention and security

We retain contact and consent records for as long as needed to provide our services and to satisfy legal recordkeeping requirements, including proof of SMS consent. We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices and rights

You may request access to, correction of, or deletion of the personal information we hold about you, and you may withdraw SMS consent at any time by replying STOP or contacting us directly. Depending on where you live, you may have additional rights under applicable state privacy law. We will not discriminate against you for exercising any of these rights.

Children's privacy

Our website and messaging program are not directed to children under 18, and we do not knowingly collect personal information from anyone under 18. If we learn that we have collected such information, we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. We will revise the "Last updated" date above when we do. Material changes affecting the messaging program will be communicated to active subscribers.

Contact us

Grovano Inc
P.O. Box 702099
San Antonio, TX 78270
Phone: (210) 347-9018
Email: support@grovano.com